Accueil / Service client

Accueil physique et téléphonique

- Prendre la mesure de son rôle, assurer une qualité d’accueil
- Utiliser les techniques et comportements nécessaires à un accueil physique et téléphonique
- Adapter son comportement aux différentes situations

2 jours
700 €
Bordeaux & Libourne
Campus de Bordeaux

Accueil / Service client

Optimiser l’accueil et la relation client

- Comprendre les enjeux de la qualité de la relation client
- Savoir comprendre les clients et déceler les attentes
- Adopter un comportement professionnel
- Mettre en œuvre un plan d’action personnalisé pour optimiser l’accueil et la relation client

2 jours
700 €
Bordeaux & Libourne
Campus de Bordeaux

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Accueil / Service client

Accueil / Service client

Accueil physique et téléphonique

Accueil / Service client

Optimiser l’accueil et la relation client